HELP SECTION

Courtesy of Swell Mel

ZOO CLUB CONDUCT CODE

Zoo Club provides a fun way to talk between Zoo Keepers that MUST ALWAYS be courteous and use no vulgarity.

Please note:  All Zoo Keepers MUST follow the Conduct Code.   Support reserves the right to stop all talking ability or to delete the zoo entirely if any violations are found.

Getting Started/General Info

Settings

        How do I set up my Zoo?

            Go to Settings to set up your Zoo˘Press Star Button lower right corner Zoo Screen˘Press Settings Button lower row˘Settings Screen to set up your zoo (each feature described below).

    Name

        Why is a name required?

`           Each zoo MUST have a unique name to identify you as a Zoo Keepers.  Without a name the following happens:

            1.                The Zoo Keeper you give Gifts to will not know who you are. 

            2.                You have no identity and cannot be found in Find Friends..

            3.                Your dressed avatar may provide some identity.

            4.                Any entries in Zoo News will be unknown.

        What are the Name Rules?

            1.                All names must be 25 characters or less.

            2.                Do not put spaces before or after the name.

            3,                All names must be unique, there are no duplications.

    Avatar

        What is an avatar?

            The avatar is the small character that represents you along with your name to other Zoo Keepers.  There are options to make the avatar suit your personality such as skin tones, hair styles, clothing tops, clothing bottoms and shoes.

    Vibration, Sound and Music

        How do I turn off the vibration, sound or music?

            Go to Settings:  Press Star Button bottom right corner Zoo Screen˘ Star Menu˘Press Settings, right bottom row˘Press Vibration, Sound or Music Boxes to turn off or on.

Admin Menu

        How do get to the Admin Menu?

            Go to Settings:  Press Star Button bottom right corner Zoo Screen˘Star Menu˘Press Settings, right bottom row˘Press Admin Button top˘Admin Menu.

        What do I use the Admin Menu?

            The Admin Menu contains Utility Programs that Repairs your Zoo.

    Backup Your Zoo

        What is a Backup?

            A Backup makes a copy of your zoo on the server. 

        Do I need to do a Backup everyday?

            No, the server performs a Backup every night.

        When should I perform a Backup?

            When Support requests a Backup to perform maintenance to your zoo, or when you are about to change something on your phone.

    Recover Previous Zoo

        Why would I Recover My Previous Zoo?

 

    Resynchronize Your Zoo

        What is Resynchronize My Zoo?

            There are two view to your Zoo:  one that you see and one that your visitors see.  Many things will cause the two views to go out of sync and your visitors will see empty Habitats, two different Animals in the same habitat or Decorations piled on top of each other.  By using the Resynchronizing Your Zoo, the two views will sync and the visitors will see your zoo as you see it minus your totals.

    Reset Storage

        Why would I Reset my Storage?

                PLEASE NOTE:  Using this Button would result in the loss of ALL items in your Storage.

    Reset Gifts

        Why would I Reset my Gifts?

            _ PLEASE NOTE:  Using this Button would result in the loss of ALL you Gifts.

    Reset Nursery

        Why would I Reset my Nursery?

 

    Reset Cloud Files

        What are Cloud Files?

            The Cloud is a gigantic system of storage on the internet.  This allows Zoo Club to include numerous Animals, Buildings, Decorations, Expansions, Habitats, and Houses.

        Why would I Reset my Cloud Files?

            Use this Button ONLY If Support requests that you do so.  DO NOT use this Button otherwide.

Star Menu

    Chroma Club, Awards, My Gifts, My Wall, Social, Nursery, Zoo News, Storage, Store, Coins,  Settings, Help

        See each Separate Section below.

Exit Red Circled X Button

        How do I exit the Zoo Club?

            The Red Circled X Button exits Zoo Club.

Changing Phones

        How do I transfer my zoo to a new phone?

            1.                Backup zoo on your old phone, press on the Star Button, bottom right corner˘Settings ˘Admin                                           

You can go to zoo star menu -> settings -> admin -> choose the backup zoo option

Goal

        What is the goal of the Zoo Club?

            To build a fun zoo with all of the responsibilities of a zoo.

Totals-The numbers at the top of the Zoo Screen

    Coins

        What are coins?

            Coins are one currency of Zoo Club.  You can earn coins (see below) to purchase Animals, Buildings, Decorations, Expansions and Houses.  The coin total next to the gold coin on Zoo Screen top left.

        How do I get coins?

            See Coins Section below.

    Level

        What is a Level? 

            Your Level is shown at top on the Blue Star, Zoo Screen Top.  Purchasing certain Animals, Buildings, Decorations and Expansions are allowed only after reaching certain Levels.

        How do I get to the next level?

            Collecting XP Points will increase the Levels by continual cleaning and feeding of Animals, completing Quests and by doing Zoo Shows.

     Points-XP

        What are XP Points?

            XP Points are the numbers to the left of the Red Circled Exit Points. 

 

        How do I collect XP Points?

 

    Zoo Bucks – See Zoo Bucks

        What are Zoo Bucks?

            Zoo Bucks are the second currency in Zoo Club.  You can purchase certain Animals and House with Zoo Bucks.  Your Zoo Buck total is right of the Paw Print at Zoo Screen top.

Start Zoo

    How do I start my Zoo?

        Start your Zoo by following the Zoo Club tutorial.

Zoo Club How To’s            

Accepting

        How do I Accept Gifts?

            Gifts are accepted in My Gifts:  Press Star Button bottom right corner Zoo Screen˘Star Menu˘Press My Gifts Button˘List of Unaccepted Gifts Sent˘Press Accept Button right of Gift˘Gift Accepted Screen, press Ok˘Gift now Just Accepted.  When you exit from My Gifts, Just Accepted Gifts are transferred to Storage.

        How do I Accept New Zoo Keepers?

            When a new Zoo Keeper Requests to be Your Zoo Keeper, the Request appears as a Pending Request in front of your Zoo Keeper List.  To Accept a Zoo Keeper:  Press Accept Button, upper left˘Confirmation to Accept the Invite Screen˘Press Yes to Accept˘Zoo Keeper Accepted Dialogue, press Ok˘Zoo Keeper is Added to your Zoo Keeper List. 

        What if I don’t want to Accept the Zoo Keeper? 

            See Removing.

Adding Zoo Keepers

        How do I add Zoo Keepers to my List?

            There are several ways to add Zoo Keepers to your list:

            1.                Zoo Keepers send Requests to You to be their Zoo Keeper.  Their Requests are Pending Requests in front of your Zoo Keeper List.  See Accepting.

            2.            You can send a request to a Zoo Keeper:  Visit the Zoo Keeper and leave a “Be my ZooKeeper” Message.  See Messagrs.

 

Zoo Keeper request successfully sent.  When they accept, they will show up :0  Press Ok.

 

Animals

    Breeding – See Breeding

    Buying – See Buying

    Cleaning – See Cleaning.

    Cross-Breeding – See Cross-Breeding

    Feeding – Se Feeding

    Naming

        How are the Animals named?

            Animals are automatically given names when they are bred, cross-bred or bought.

        How do I change the name of Animals?

            Go to Animal’s Screen:  Press on open area in Animal Habitat ˘Habitat Screen˘Press on Animal˘Animals Screen˘Press Name button top˘Type in new name˘Press Ok Button. 

        What if I pressed the Name button in error?

            Use the Circled X to exit and name remains the same.

    Selling – See Selling

    Special Animals:  

        What are Special Animals?

            Special Animals are available for a limited time, eg.  Llamas and Reindeer.

    Zoo Shows – See Zoo Shows

Breeding

        What is Breeding?

            Breeding is producing offspring of Animals.

        How do I breed Animals?

            Breeding takes place in the Nursery:  Press Star Button bottom right corner Zoo Screen˘Star Menu˘Press Nursery Button, Heart top row˘Nursery, Press Heart Button lower right˘Animals List˘ Scroll down list to locate Animal to Breed˘Press Breed Button right to select Animal˘Breed/Cross-Breeding Animals List˘Press Breed Button to select Animal to Breed or Cross Breed˘Baby goes to the Nursery.  See Nursery for further information.

Buildings – Food Stands and Gift Shops – See Habitats

Buying

        How do I buy Animals?

            Buy Animals from the Store with Coins or Zoo Bucks:  Press Star Button, bottom right corner Zoo Screen˘Press Store Button˘Press Animals Button upper left˘Animals List˘Using top arrows, scroll through list to select Animal˘Press Buy Button, right˘New purchased Animal appears in Habitat with same type of Animals or if new Animal, returns to Zoo with a Placement Grid˘Scroll to available space (near or far), place Habitat red placement square on grid until square turns turquoise blue˘ New purchased Animal appears with a new Habitat.

        Why can't I buy any more Animals?

            There are two reasons why you may not be able to buy any more Animals:

            1.                All Habitats maintains only 8 of the same-type Animals.  You must sell Animals to free up space.

            2.        Your Zoo does not have enough room to fit another Habitat.  You must buy an Expansion or sell Animals to get more space.

        How do I Buy Decorations?

            Decorations can be bought with Coins or Zoo Bucks in the Store:  Press Star Button bottom right corner Zoo Screen˘Star Menu˘Press Store Button bottom row˘Store Screen˘Press on Decorations Button upper right˘Using top arrows, scroll to locate item˘Press Buy Button right˘Returns to Zoo with a Placement Grid˘Scroll to available space (near or far)˘Place Decoration red placement square on grid until it turns turquoise blue˘Decoration purchased.

        How do I Buy Food?

            Go to Animal’s Screen:  By Animal Screen:  Press on Animal to clean˘Animal Screen˘Press Feed Button bottom middle row˘Food List˘ Using top arrows, scroll through list to select free or purchased food, press Use Button right˘Animals fed.

Collecting

        What is collecting?

            Collecting is the gathering of coins earned by each Building, Habitat and House.

        How do I collect from Buildings, Habitats and Houses?

            There are three ways to collect from Buildings. Habitats and Houses: 

1.     Press Pop-up Collect Bubbles above the Buildings, Habitats or Houses.

            2.                Go to Building, Habitat Press on open area in Animal Habitat ˘Buildings or Habitat Screen˘ Press Collect Coins when 100% Ready.  Note:  Each Building, Habitat and House has different collection times.

        3.                By Collect-All House:  Press Collect-All House˘House Screen˘Press Collect All Button top right˘Warning Screen, collecting takes up to 30 seconds, press Ok Button˘All Buildings, Habitats and Houses are collected.

Chroma Club

        What is Chroma Club?

 

        How do I get to Chroma Club?

             

    E-Book

        How can I get the book about the Zoo Club game?

            The book is called “Chroma Club Zoo Book”˘Press on the Star Button, bottom right corner Zoo Screen˘Star Menu˘Press Chroma Club Button top˘Press Buy Button on third line down to purchase from Amazon.com for Kindle and Nook.

    Support

        How do I contact Support for help?

            To contact Support, email them at:  support@chromaclub.com

Coins

        What are Coins?

            Coins are one currency of Zoo Club.  The Coin Total next to the Gold Coin on Zoo Screen top left.  You use Coins to purchase Animals, Buildings, Decorations, Expansions and Houses (see below).

        How do I get Coins?

            There are different ways to get Coins:

            1.                Earn Coins by collecting from Buildings, Habitats, and Houses; completing Zoo Shows and bonus stars; completing Quests; receiving tips from Visiting Zoo Keepers; and Selling Animals and Storage Decorations..

            2.                You can complete some Coin Quests.

            3.                You can buy Coins.

    Buy Coins

        How do I Buy Coins?

            Go to the Coins Button:  Press Star Button lower right corner Zoo Screen˘Star Menu˘Press Coins Button middle lower row˘Coins Screen˘Press Buy Coins˘Zoo Bucks and Coins Purchase List˘Using top arrows, scroll through list to select purchase˘Press Get Now Button right of˘ App Market Screen˘ Verify Credit Card information, then press Accept & Buy Button Turquoise Blue in center ˘Purchase completed and Coins purchased are credited.

    Free Coins

        How do I get Free Coins?

            There are different ways to get coins:

            1.                Earn Coins (see above).

            2.                Completing the Coins Quests in the Free Coins Section.  Go to Coins Screen:  Press Star Button lower right corner Zoo Screen˘Star Menu˘Press Coins Button middle lower row˘Coins Screen˘Press Free Coins˘Coins Quests List˘Using top arrows, scroll through list to select Quest˘Press Get Now Button right˘ Steps to complete Quests˘Coins credited when Quest is completed.

    Redeem Coins – See Redeeming

Chroma Berries

        What are Chroma Berries?

            Chroma Berries are special food changes the Animals’ colors when continually fed to Animals:

            1.                Sparkle Chroma Berries˘Changes Animals to Turquoise Blue

            2.                GoGo Chorma Berries˘Changes Animals to Pink, then to Purple with continued feeding

            3,.   Bopple Chroma Berries ˘ Changes Animals to Yellow

            4.                Ruby Chroma Berries˘Removes the _______ color in Animals

            5.                Gummy Chroma Berries˘ Removes, the _______ color in Animals

            6.                Bipple Chroma Berries˘Removes the _______ color in Animals

Cleaning

        How do I clean Animals?

        There are three ways to clean your Animals:

        1.                By Animal Screen:  Press on dirty Animal˘Animal Screen˘Press Clean Button bottom left row˘Clean Screen˘Swipe all dirt spots˘Clean Animal.

        2.                By Habitat Screen:  Press on open area in Animal Habitat˘Habitat Screen˘Press on dirty Animal˘Animal Screen˘Press Clean Button bottom left corner˘Clean Screen˘Swipe all dirt spots˘Clean Animal.

            3.                By Clean-All House:  Press Clean-All House˘House Screen˘Press Clean All Button top right˘Clean Screen˘ Swipe all dirty spots˘Warning Screen, cleaning takes up to 30 seconds, press Ok Button˘All Animals Cleaned

Color

        How do I Color my Animals?

            To color your Animals, feed them Chorma Berries.  See Chroma Berries.

Comments

        What are Comments?

            There are two types of Comments that are messages left on Walls.  See Walls

            1.                Choice of three completed comments.

                    a.        Send me a Gift.

                    b.        Visit My Zoo

                    c.     Be my Zoo Keeper

            2.        You may enter a three-line Comment.

        What Level can I start to leave Comments?

            You must first be an Level 10 or above to leave Comments.

        Where do I leave messages?

            You can either leave a message on your wall  or on another Zoo Keeper’s wall.  See Walls.

        How do I leave a Comment?

            Go to your Wall (MyWal;) or Visit a Zoo Keeper:  Press the Wall Button

 

Cross-Breeding

        What is Cross-Breeding?

            Cross-breeding is the production of offspring between two different Animals.

        How do I cross-breed Animals?

            Cross-breeding takes place in the Nursery:  Press Star Button bottom right corner Zoo Screen˘ Star Menu˘ Press Nursery, Heart Button top row˘Nursery, Press Heart Button bottom right˘ Animals Breeding List˘ Scroll down list to locate Animal to Breed˘Press Breed Button right to select Animal˘Animal Breeding/Cross-Breeding List˘Press Breed Button to select Animal to  Cross Breed˘Baby appears in the Nursery.  See Nursery for further information.   

Daily Bonus

        You have a good zoo.  You got a daily bonus of 1,000 coins and 3 zoo bucks L0

 

        Why don’t I earn the Daily Bonus and Zoo Bucks?

            To earn your Daily Bonus and 2 Zoo Bucks, you must be taking care of your Zoo each day by cleaning, feeding and showing your Animals for 5 minutes straight.  This does not include:   Visiting, Viewing My News, Accepting or Giving Gifts, or Viewing your Wall.

 

Decorations

        What are Decorations?

            Decorations are items used to decorate the zoos.

        How can I get Decorations?

            There are two ways to get Decorations:

            1.                Get Decorations by purchases by coins from the Store.  See Buying.

            2.                Get Decorations from other Zoo Keepers as Gifts.  See Gifts.

    Moving - See Moving

    Selling – See Selling

    Sidewalks

        How do I place sidewalk into my Zoo?

            Purchase Sidewalk from Store:  Press Star Button bottom right corner Zoo Screen˘Star Menu˘Press Store Button bottom row˘Store Screen˘Press Decorations Button upper right˘Using top arrows, scroll to locate desired Sidewalk˘Press Buy Button right˘Returns to Zoo with a Placement Grid˘Scroll to desired pace for sidewalk˘Press square for start of Sidewalk placement, which turns to turquoise blue˘Continue to press square where to place Sidewalk, turquoise blue placement  squares turn into Sidewalk˘When completed, Press Checkmark bottom right corner˘Sidewalk has been placed.

Expansions

        What are Expansions?

            Expansions are the land for your Zoo.

        How do I get Expansions?

            Expansions can only be purchased by Coins if you are at the proper  Level for that Expansion. 

Feeding

        How do I feed Animals?

            1.                By Animal Screen:  Press on Animal to feed˘Animal Screen˘Press Feed Button bottom middle row˘Food List˘ Using top arrows, scroll through list to select free or purchased food, press Use Button right˘Animals fed.

            2.                By Habitat Screen:  Press on open area in Animal Habitat˘Habitat Screen˘Press on the hungry animals˘Animal Screen˘ Press Feed Button bottom middle row˘Food List˘ Using top arrows, scroll through list to locate free or purchased food˘Press Use Button right to select food˘Animal  fed.

        3.                By Feed-All House:  Press Feed-All House˘House Screen˘Press Feed All Button top right˘ Food List˘Using top arrows, scroll through list to select free or purchased food˘Press Use Button right to select food˘Warning Screen, feeding takes up to 30 seconds, press Ok Button˘All Animals are fed.

    How do I get the Food to Feed my Animals?

        You can get Food by two ways:

        1.                Purchase Food from the Foods List.  See Buying.

        2.                Get Food as Gifts from other Zoo Keepers.  See Gifts.

Find Friends

       

Gifts

        What are Gifts?

            Gifts are Decorations or Food given by another Zoo Keeper as direct Gifts or Thank you/Returning Gifts.

        How do I get my Gifts?

            Once the Zoo Keeper sends you a Gift, it is entered into My Gifts as Received Gifts.

        How do I use my Gifts?

            You must first Accept the Gifts before you can use them.  (See below.)  Once Accepted, they are deposited into your Storage Section for your use.  See Storage.

        How do I Accept my Gifts?

            See Accepting section.

        How do I Give or Send Gifts?

            See Giving/Sending section.

    Accepting – See Accepting

    Buying More Gifts

        Can I buy more Gifts to give?

            When you have completed giving the 30 Daily Gifts, after Accepting the next Gift˘Press Send Button ˘ Gift List with Get More Gifts Button top, press Button˘Do you want to get 10 more gifts for 5 zoo bucks? Screen with Yes or No Buttons˘Press Yes gives you 10 more Gifts to give˘Press No returns to Gift List. 

        What happens if I don’t use up the 10 gifts I bought?

            The 10 Bought Gifts must be used that day or they will be lost when the 30 Daily Gifts are credited at midnight.

    Limits

        Why can’t I send more gifts?

            There is a daily limit of 30 Free Gifts that can be given per day, which includes Return/Thanking Gifts.  But you have the option to buy more Gifts.

    My Gifts – See My Gifts

    Thanking Gifts – See Thanking Gifts

        What are Return or Thanking Gifts?

            When Gifts are Accepted in My Gifts, there is an option to send a Return or Thanking Gift to the Sender.

Giving/Sending Gifts

        How do I Give or Send Gifts?

            There are Four ways to Give or Send a Gift:

            1.        Give a Gift when Visiting a Zoo Keeper: 

            2.        Give a Gift from My Zoo Keepers

            3.        Give a Gift from your Wall:

            4.        Give a Return or Thank Gift from My Gifts:  See Thanking Gifts                                         

 

Habitats/Buildings

        Where did the habitat go after all the Animals were sold?

            With no Animals, Habitats disappear to allow another habitat to be placed there.

    Collecting – See Collecting 

    Full Habitats

        What are Full Habitats?

            Habitats can only hold a maximum of 8 like Animals at one time. 

    Moving ->See Moving

Houses

        How do I enter the Houses and Aquarium?

            Press House or Aquarium you wish to open˘HHHHHh

House or Aquarium Screen˘Press Go Button to enter.

    Aquarium

        How do I buy an Aquarium?

            Decide where the Aquarium will be placed˘Move zoo to view site˘Press on the Star Button, bottom right corner˘Chroma Club Button on top˘Press right arrow to Page 2˘Press Buy Button on 1st line for Aquarium˘Place red square on grid until it turns aqua˘Aquarium is placed.

    Animals

        How do I buy aquatic Animals?

            Aquatic Animals can only be purchased after an aquarium is purchased and placed (see above)˘ Press on Aquarium ˘Aquarium  Screen˘Press Go Button to enter˘Press Start Button lower right corner˘Store and Food Screen˘Press Store˘List of Aquatic Animals˘Scrolls through list using right or left arrows on top˘Press Buy Button to select animals.

        How do I buy Animals for the Houses?

            Follow instructions for buying aquatic Animals above..

Moving

    Buildings/Decorations

        How do I move Buildings, Decorations and Houses?

            Go to the Buildings/Decoration/House Screen:  Press on Buildings, Decoration or House being moved˘Buildings/Decoration/House Screen˘Press Move Button˘Space Grid and a Red Spacing Square appears in zoo˘Buildings, Decorations or Houses can only be moved when placed in available space˘Scroll to available space (near or far) and the Red Spacing Square turns Light Blue.˘Building, Decoration or House is moved.

        How do I move a habitat?

            Press on open area in animal’s habitat being moved˘Habitat Screen˘Press Move Button˘Space

            Grid and a Red Spacing Square appears in zoo˘Habitat can only be moved when placed in

            available space˘Scroll to available space (near or far) and the Red Spacing Square turns Light Blue˘Habitat is moved.

My Gifts

My Wall

How do I get to My Wall?

My Zookeepers

        What is My Zookeepers?

            This is the list Zookeepers that have accepted your invitation or you have accepted their request to become Zoo Keepers.

        Where is the My Zookeepers?

            My Zookeepers is located in the Social Area:  Press Star Button, bottom right corner˘˘˘˘˘

Nursery

        Where is my nursery?

            Press on the Star Button, bottom right corner˘Press on Nursery.

        How can I move Animals from the nursery to the habitat?

            Go to the Nursery (see above), Press on animals being moved˘Animals Screen˘Press on

            Send to Zoo bottom right corner.  The animals will only move if it is 100% ready.

        Why can’t I move animals from nursery?

            Baby Animals need time to grow until they are ready to be placed in the zoo.  To find out when

            the babies are ready to leave the nursery, Go to Nursery:  Press on baby animals˘

            Screen˘Send to Zoo Meter, bottom right, when 100%˘Press Trophy Button to send baby to zoo.

 

.

Pinch-Zoom

        What is a Pinch-Zoom?

            The Pinch-Zoom allows You to see a full aerial view of your Zoo or make the Zoo View larger.

        How do You Pinch Zoom?

            1.                To make the Zoo Smaller:  Take two fingers and lay them on the Screen with a space in between˘ Pinch your fingers together on the Screen˘Zoo gets smaller.

            2.                To make the Zoo Larger:  Pinch your fingers together and lay them on the Screen together˘ Push your fingers to form a space˘Zpp gets larger.

Pop-Up Bubbles

        What is a the pop-up bubbles above the animals?

            The Pop-Up Bubbles tell which of the animals need to be cleaned  Press pop-up bubble˘Clean Screen˘Swipe the Animal Clean.

Quests

    What are Quests?

        Quests are Zoo Club challenges that you perform to earn Coins and Points.  For example, Pick up 6 or 10 Pieces of Trash, Do 4 or 7 Zoo Shows, etc.

    Where are the Quests?

        The Quest Boxes are located on your Zoo Screen on the left side.  There are two Quests at a time.  The Quests activate automatically, so it is not necessary  to manually open the Quest Box.

Rating

        How do I rate other Zoo Keepers’ zoos?

            Visit Zoo Keeper (see above):  Press Stars, top screen˘Rating Screen˘Press Rating from 1 to 5 stars˘Press Ok Button.  Ratings are seen the Zoo Keepers Feed.

Redeeming

        What is Redeeming?

            Redeeming is getting credits from Support through the Redeem Coins Section for a variety of items: 

            1.                Support credits Zoo Keepers that make any type of purchase that didn't go through.

            2.                It allows Kindle or Nook users to purchase Zoo Bucks even though those platforms don't support in-app purchases directly.

            3.                It also provides Support with an easier way to credit Zoo Keepers for various reasons, such as missed days for trophy quests, lost coins, lost Levels, lost Zoo Bucks etc.

        How do I Redeem Coins?

            Go to Coins Screen:  Press Star Button lower right corner Zoo Screen˘Star Menu˘Press Coins Button middle lower row˘Coins Screen˘Press Redeem Coins˘Redemption Code Screen˘Enter the Redemption Code given to you in the Box labeled Code˘Press Ok˘ Item is credited.

Removing

        How do I remove a Zoo Keeper?

            There are two ways to remove a Zoo Keeper:

            1.                From your List of My Zoo Keepers:  Press Social Button, middle top row˘Press My ZooKeepers Button, right top of screen˘My ZooKeepers List˘Scroll to select Zoo Keeper using the right arrow top of screen˘Press Remove Button, bottom right˘Confirmation Screen, asks to confirm removal of the Zoo Keeper˘Zoo Keeper is no longer on List.

            2.                From the Pending Requests from Zoo Keepers that asks to be Your Zoo Keeper:  Press Social Button, middle top row˘Press My ZooKeepers Button, right top ˘My ZooKeepers List˘Scroll to select Zoo Keeper using the right arrow top of screen˘Press Remove Button, bottom right˘Confirmation Screen, asks to confirm removal of the Zoo Keeper˘Zoo Keeper is no longer on List.

Rotate

        What is Rotating?

            All Buildings, Decorations and Houses can be changed in Orientation by Rotating to the Right or Left.

        How do I Rotate my Buildings, Decorations, or Houses?

            Go to 

Selling

        How do I sell Animals?

            Go to the Animal:  Press on open area in Animal Habitat ˘Habitat Screen˘Press on the Animal˘ Animal Screen˘Press Sell Button top left corner˘Confirmation Screen, press yes or no˘Animal leaves Habitat, Selling Price is added to Coins.

        How do I sell my Decorations?

            Decorations can only be sold from the Storage List.  Move Decoration to Storage List. (See Moving.)  Open Storage List:  Press Star Button bottom right corner˘Star Menu, Press Storage Button left bottom row˘ Storage List˘Using top arrow, scroll through alphabetically list to locate Decoration˘Press Sell Button right˘Decoration is removed from Storage and Selling Price is added to Coins

Social

    My Zoo Keepers – See My Zoo Keepers

    Zoo Community – See Zoo Community

Star Menu

        What is the Star Menu?

            The Star Menu is the Main Utility Menu for Zoo Club where Chroma Club, Awards, My Gifts, My Wall, Sociall, Nursery, Zoo News, Storage, Store, Coins,  Settings, and Help Sections are located.    To go to the Star Menu:  Press Star Button bottom right corner Zoo Screen˘Star Menu

Store

        What is the Store?

            The Store is where you purchase using Coins for Animals, Buildings, Decorations and Expansions:  Press Star Button bottom right corner Zoo Screen˘Star Menu, Press Store Button bottom row˘Store Screen ˘Press Animals, Buildings, Decorations or Expansions Button to purchase.

Storage

        What is Storage?

            Storage is the section where all your Buildings, Decorations and Houses are stored aklphabetically when not in use.

        How do I get Buildings, Decorations and Houses out of Storage?

            Go to Storage:  Press on the Star Button, bottom right corner˘Press Storage Button (Crate) left second row˘Scroll through items using top arrows˘                                                                Press Use Button to select item˘ Space Grid and a Red Spacing Square appears in zoo˘Item can

            only be moved when placed in available space and the Red Spacing Square turns Light Blue.

Press Storage Button left bottom row˘Storage List˘Using top arrow, scroll through alphabetically list to locate Decoration˘Press Use Button right˘Returns to Zoo with a Placement Grid˘Place Decoration red placement square on grid until square turns turquoise blue˘Decoration placed.

Thanking Gifts

        What are Thanking Gifts?

            Thanking Gifts are Gifts You Give to thank the Zoo Keeper who gave you the original Gift.

        How do I send a Thanking Gift?

            After you Accept a Gift:  Press Send Button right of Gift˘Gift List with Remaining  Number of Gifts to Give Today top˘Scroll through list to select Gift, press Send Button to send Thanking Gift˘If selection is not desired. press Red Circled Exit Button top right and repeat steps from press Send Button on Just Accepted List until Thanking Gift is selected˘Thanking Gift Sent.

Tips

        How do I Tip a Zoo Keeper?

            Visit Zoo Keeper (see Visits)˘Press Tip Button left.

        Why do I Tip a Zoo Keeper?

            It is a courtesy when you visit a Zoo Keeper that you Tip them 25 coins.

Visits

        What is a Visit?

            A Visit is going to a Zoo Keeper’s Zoo to  earn a Wage, give a Tip, Rate the Zoo, give a Gift or leave a comment on their Wall.  (See separate sections.)

        How can I visit a Zoo Keeper?

            Two ways to visit a Zoo:

1.     Go to My Zoo Keepers:  Press on the Star Button, bottom right corner˘Press on Social˘Press My Zookeepers Button top˘List of Zoo Keepers˘Using top arrows, scroll through  Zoo Keepers˘Press Visit Button to right˘Zoo Keepers Zoo.

2.     With Zoo Keepers writing comments on your Wall:  Press Visit Button, top right˘Zoo Keepers Zoo.

    Tips – See Tips

    Wages – See Wages

    Walls – See My Walls  and Walls

Voting Rules

        What are the Voting Rules for ZOTW?

            1.                There is only one vote per Zoo Keeper.  Please use your Zoo Keeper Name, not your Personal Name.

            2.                You must vote with the Exact Zoo Keeper Name.

            3.                Please leave votes only and keep your comments to a minimum.

            4.                Weekly voting results are compiled by Chroma Club Support.

Wages

        What are Wages?

            To earn a 100 Coins Wage when visiting Zoo Keepers you must:

            1.                Pick up a piece of Trash (banana peel or a red/blue trash).

            2.                Clean an Animal with a Pop-Up Bubble. (See Pop-up Bubble.)

            After completion a Wage Screen opens which informs you have completed both tasks and you earned 100 coins.  Press the Yah! Button.

Walls                   

        What is a Wall?

            A Wall is the section of the Zoo where Comments can be made or left, either in your Zoo (See MyWall) or in other Zoos.

MyWall – See MyWall                         

Zoo Keepers

    Accepting – See Accepting

    Adding – See Adding

    My ZooKeepers – See My Zoo Keepers

    Removing – See Removing

    Searching – See Find Friends

    Tips – See Tips

    Visits – See Visits

    Wages – See Wages

Zoo Bucks

        How can I get Zoo Bucks?

            There are two ways to get Zoo Bucks:

            1.                Three Zoo Bucks are earned along with the Daily Bonus.  See Daily Bonus section.

            2.                Zoo Bucks can be purchased through the App Market.   Press Star Button lower right corner Zoo Screen˘Star Menu, press Coins Button middle lower line˘Coins Screen˘Press Buy Coins˘Zoo Bucks and Coins Purchase List˘ Using top arrows, scroll through list to select purchase˘Press Get Now Button to right of selection˘App Market Screen˘ Verify Credit Card information, then press Accept & Buy Button Turquoise Blue in center ˘Purchase completed and Coins purchased are credited.

        How do I get Zoo Bucks if I use a Kindle or Nook?

           

            After the purchase is completed, Support will give you a Redemption Code to use in the Redeem Coins Section to get the Zoo Bucks credited to your Zoo.  See Coins.

Zoo Community

        What is the Zoo Community?

            Zoo Community allows you to connect to the world of Zoo Keepers and place a public comment to ask for gifts and Zoo Keepers, or allows you to visit zoos of those listed.

        How to you get to the Zoo Community?

            Press on the Star bottom right corner˘Press on Social˘Zoo Community Screen.                                               

        How do I put a comment on the Zoo Community wall?

            Go to Zoo Community Screen (see above) ˘Press Add Comment Button top of screen˘Comment

            Screen˘Press box to place green check mark to ask:  Send a Gift, Visit My Zoo or Be My Zoo

            Keeper˘Press Ok Button on bottom.

Zoo News

        What is Zoo News?

            Zoo News is a Button on the Star Menu to open up the News Menu for My Zoo News and Zoo Club News.

    My Zoo News

        What is My Zoo News?

            My Zoo News logs each Gift, Message (or Comment), Rating, Tip and Zoo Keeper Request given by other Zoo Keepers for your Zoo. 

    Zoo Club News

        What is the Zoo Club News?

            The Zoo Club News is a message board for Chroma Club Zupport (Zoo Club Support) to make announcements for Zoo Club activities and surveys.  Zoo Keepers can make comments on various topics or vote for the Zoo of the Week.

        How do I leave a comment or vote?

            Go to Zoo Club News:  Press Star button, bottom right corner˘Press Zoo News button right top line˘Press Zoo Clubs News Button left˘Press Comments Button on Interested Topic˘Press Leave a Comment˘Enter your Zoo Name (required) ˘Enter your email (required but won’t be published) ˘Enter Comment˘Press Submit Comment Button˘Comment will be published or Comment will need to be moderated and will be published later.  

        What if I can’t see what I’m writing in the Comments Box?

            If your phone is not compatible with the WordPress Template used for Zoo Clu News:  Use the Pinch-Zoom Method to make the Comment Box larger to write you comment.                               

Zoo Shows

        What is a Zoo Show?

            A Zoo Show is a mini game that allows you to win coins upon completion by getting the animals to the fruit through various hazards.

        What does the stars in the Zoo Shows mean?

            Collecting the stars (for a maximum of three) and completing the zoo show by getting the Animals

            to the fruit, you get bonus coins.

        Why do is there a wait to do a Zoo Show?

            Animals get tired after each Zoo Show and have to rest before the next one.  

Zoo Visitors

        Why are the Zoo Visitors stuck on one section of sidewalk?

            Zoo Visitors walk on the grounds of the zoo.  Once sidewalks are added, the Zoo Visitors will only

            walk on the sidewalk. To allow the Zoo Visitors to walk around and see all of the Animals, connect

             the sidewalks.  

ZOTW – Zoo Keeper of the Week

        What is the ZOTW-Zoo of the Week?

            Each week, Chroma Club Support asks the Zoo Keepers to vote for Zoo Keeper of the Week.

        Are there Voting Rules for ZOTW?

                Yes, there are Voting Rules – See Voting Rules.

Future Animals/Buildings/Houses/Decorations

        How can I get future Animals, Buildings, Houses and Decorations?

            With each Update, new Animals, Buildings, Houses or Decorations are included.

Any Questions

        What if a question was not answered in the help file?

            Please feel free to email Chroma Club at support@chromaclub.com

QUESTIONS

 

1.        What are the numbers to the right of the Levels?

2.        What are XP Points?

3.        what are happiness points and how are they redeemed?

4.        At what level do the Daily Bonus and Zoo Bucks start?

5.        What is the purpose of the Reset Buttons?

6.        What does the Reset Cloud Button do?

7.        What does Ruby, Bipple and Gummy Berries do?

 

 

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